FAQ
Got questions? You’ll probably find the answers here. If you still need a hand, our team’s just a message away.
Shiping and Delivery
How long does it take for my order to ship?
How long does it take for my order to ship?
Most orders ship within 1 business day — we aim for same-day dispatch. Any delays will be clearly noted on the product page.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping on orders over $100. Some exceptions do apply, however we will contact you if thats the case!
Who do you use for postage?
Who do you use for postage?
We use AUSTRALIA POST for all our orders excluding international, dangerous goods and oversized items*
What about oversized, dangerous goods and international?
What about oversized, dangerous goods and international?
For international orders, you can select your preferred shipping method during checkout. For oversized or dangerous goods, we’ll choose a reliable carrier best suited to the item type and location. Rest assured, we will never use Amarex/Fastway.
How long will it take to arrive to "XXXXX"?
How long will it take to arrive to "XXXXX"?
Delivery times can vary depending on your location. For the most accurate estimate, please use the Australia Post postage calculator at https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/. Remember to enter our originating postcode, 3220, to get the best timing information.
Ordering and Payments
How do I place an order?
How do I place an order?
You can place an order by selecting the items you like, adding them to your cart, and proceeding to checkout.
What payment methods do you accept?
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other popular payment methods.
Is it safe to use my credit card on your website?
Is it safe to use my credit card on your website?
Yes, our website uses SSL encryption to ensure your payment information is secure.
Can I cancel or modify my order?
Can I cancel or modify my order?
Orders can be cancelled or modified within a specific timeframe after placing the order. Please contact customer service immediately for assistance.
While we try to ensure every request is met, sometimes it is unachievable.
Do you store payment information?
Do you store payment information?
No, we do not store any payment information. All transactions are processed through secure payment gateways.
Can I pay over the phone?
Can I pay over the phone?
We don’t accept payments over the phone, and we encourage businesses and customers not to do so either. Manually taking credit card details by phone carries significant risk—including potential data breaches and identity theft. By using our secure online checkout, you’re ensuring a safer transaction for both parties.
Return and Refunds
What is your returns policy?
What is your returns policy?
We comply with ACC laws for returns and refunds. Please refer to our Returns Policy page for detailed information.
Who is responsible for return postage costs?
Who is responsible for return postage costs?
We’re more than happy to cover return postage costs—there’s no reason for you to be out of pocket for an issue on our end.
Can I return my item for a refund?
Can I return my item for a refund?
We always accept returns if the product is defective. In the case of a change of mind or an incorrectly ordered item, we may accept returns at our discretion. Rest assured, we never resell any returned products—whether they’re working or not.
Common Questions
How do I get access to wholesale prices?
How do I get access to wholesale prices?
Please use the contact form.
Do you have a physical store?
Do you have a physical store?
We operate primarily online, which allows us to offer a wider range of products at more competitive prices. For efficiency and cost-effectiveness, we don’t allow pickups—this daily-dispatch approach ensures every order is shipped promptly without the overhead of a large fleet of staff. Additionally, our logistical and warehouse processes make pickups more complicated, so we focus on streamlining shipping to better serve our customers.
If you’re local to us, we offer next-day delivery. If you do not have a fixed address, you can use a parcel locker: https://auspost.com.au/receiving/collection-points/use-a-247-parcel-locker.
Where are you located?
Where are you located?
We’re located in Geelong, Victoria 3220, which is part of Australia Post’s fast postage network. This means most packages arrive in capital cities the next day and in regional hubs typically the following day.
Are you looking for more products?
Are you looking for more products?
Yes, we’re always open to exploring new products to expand our inventory. However, we place higher value on quality than price, focusing on brands and items that offer real solutions with proven track records. If you’re excited about your products, there’s a good chance we will be too—feel free to reach out with any suggestions!