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FAQS

Ordering & Payment

How do I place an order?

You can place an order by selecting the items you like, adding them to your cart, and proceeding to checkout.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other popular payment methods.

Is it safe to use my credit card on your websi

Yes, our website uses SSL encryption to ensure your payment information is secure.

Can I cancel or modify my order?

Orders can be cancelled or modified within a specific timeframe after placing the order. Please contact customer service immediately for assistance.

Shipping & Delivery

How long does it take for my order to ship?

Orders typically ship within 1-2 business days. Check your item description for a note if that is the case.

How do I track my order?

Once your order ships, you'll receive a tracking number via email.

Do you offer free shipping

Yes, we offer free shipping on orders over $80.

Can I upgrade to express shipping?

When possible, we always try to send via express as we aim to get your orders to you as quickly as possible.

Returns & Refunds

What is your returns policy?

We comply with ACC laws for returns and refunds. Please refer to our Returns Policy page for detailed information.

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How do I get access to wholesale prices?

Please email us atcontact@campervanbuilders.com.auto inquire about wholesale pricing.

Do you have a physical store?

We operate primarily online, which allows us to offer a wider range of products at more competitive prices.

Where are you located?

We are located in Geelong, Victoria.

Are you looking for more products?

We are constantly updating our inventory to provide a wide range of options to our customers. If you have suggestions, feel free to reach out!

Do you store payment information?

No, we do not store any payment information. All transactions are processed through secure payment gateways.

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