Privacy Policy
Privacy Policy
Campervan Builders
Last updated: 13/01/2026
Introduction
Welcome to www.campervanbuilders.com.au (the “Website”).
Campervan Builders (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access, browse, or use our Website, purchase products, or otherwise interact with us.
By accessing or using the Website or our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website or services.
1. Information We Collect
We may collect information that identifies you (“Personal Information”) when you interact with us, including but not limited to:
- Name
- Contact details (email address, phone number, postal address)
- Billing and shipping information
- Payment confirmation details (payments are processed securely by third-party providers)
- Order and purchase history
- Account information (if applicable)
- Browsing history, behaviour, and interactions with our Website
- Communications with us, including customer support enquiries
Some information is required to process orders or provide services. If you choose not to provide required information, we may be unable to fulfil your request.
2. How We Use Your Information
We use your personal information for purposes including:
- Processing transactions and payments
- Fulfilling and delivering orders
- Providing customer support
- Communicating with you about orders, enquiries, or service issues
- Improving website functionality and user experience
- Marketing and promotional activities
- Fraud prevention, security, and risk management
- Complying with legal and regulatory obligations
3. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our Website. Cookies are small data files stored on your device that help us:
- Remember your preferences
- Enable core Website functionality
- Analyse how users navigate and interact with the Website
- Improve performance and usability
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Website.
For details on Shopify-related cookies, see:
https://www.shopify.com/legal/cookies
4. META (Facebook) Pixel
We use META’s Pixel to collect information about your interactions with our Website. This allows us to:
- Measure the effectiveness of advertising
- Understand visitor behaviour
- Deliver more relevant advertisements on META platforms
META may collect and process data in accordance with its own privacy policies.
5. Google Ads
We use Google Ads and related technologies to display advertisements on third-party websites. These ads may be based on your interactions with our Website.
Google may use cookies or similar technologies to collect information about your browsing activity. You can manage Google ad preferences through your Google account settings.
6. Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to understand how users interact with our Website using behavioural metrics, heatmaps, and session replay.
Website usage data is captured using first- and third-party cookies and similar technologies to:
- Analyse Website performance
- Improve usability and design
- Detect fraud or security issues
- Support advertising and marketing efforts
For more information on how Microsoft collects and uses data, please refer to the Microsoft Privacy Statement.
7. Sharing and Disclosure of Information
We do not sell your personal information.
We may disclose your personal information to third parties where reasonably necessary, including:
- Ecommerce and website service providers (e.g. Shopify)
- Payment processors
- Shipping and fulfilment providers
- Marketing, analytics, and advertising partners
- Professional advisers (such as accountants or legal advisers)
- Government or regulatory authorities where required by law
All third parties are required to handle personal information in accordance with applicable privacy laws.
8. Marketing Communications
We may use customer information to send newsletters, special offers, and promotional communications where permitted by law.
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us. Opting out of marketing communications does not affect transactional or service-related communications.
9. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security against unauthorised access, hacking, or data loss.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce our policies and agreements
11. Your Rights and Choices
Under Australian privacy laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (subject to legal requirements)
To exercise these rights, please contact us using the details below.
12. Children’s Privacy
Our Website and services are not intended for use by children under 16 years of age. We do not knowingly collect personal information from children.
13. Compliance with Laws
We operate in compliance with all applicable Australian laws and regulations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
14. Governing Law
This Privacy Policy is governed by the laws of the State of Victoria, Australia, without regard to conflict of law principles.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and are effective immediately upon publication. Your continued use of the Website constitutes acceptance of the updated policy.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us: