At CampervanBuilders.com.au, we are committed to providing high-quality products for your campervan, RV, motorhome, and caravan needs. We understand that sometimes a product may not meet your expectations or may arrive damaged or faulty. In line with the Australian Consumer Law (ACL), we have outlined our returns policy to ensure a fair and transparent process.
Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please choose carefully as we do not provide refunds or exchanges for change of mind or incorrect selection. However, we may offer a store credit at our discretion.
If you receive a product that is faulty or damaged, please contact us immediately at contact@campervanbuilders.com.au with the following details:
We will assess the issue and, if deemed faulty or damaged, will offer you a repair, replacement, or refund, as per your preference.
To initiate a return, please follow these steps:
Please note:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
For warranty claims, please refer to the warranty information provided with your product. If you need assistance with a warranty claim, contact us at contact@campervanbuilders.com.au with your order number and details of the issue.
If you have any questions or concerns about our returns policy, please contact us at contact@campervanbuilders.com.au.
We are committed to ensuring your satisfaction and will do our best to resolve any issues in a timely and fair manner.
