Shipping Policy

Shipping Policy

Campervan Builders

Overview

Welcome to CampervanBuilders.com.au. We aim to dispatch orders quickly and use reliable carriers to get your items to you as fast as possible. Where practical, we primarily ship orders using Australia Post Express Post, unless the item is considered big and bulky or requires alternative freight services.

Processing Time

  • Orders placed before 3:00 PM AEST are typically dispatched the same business day, unless otherwise stated on the product page.
  • Orders placed after 3:00 PM AEST will be processed the next business day.
  • Orders are not processed or dispatched on weekends or public holidays.
  • During periods of high order volume, dispatch times may be delayed. If this occurs, we will notify you via email.
  • Some products may have longer processing times due to supplier lead times or configuration. Any such details will be clearly stated on the product page.

Shipping Methods

Standard & Express Shipping (Small to Medium Items)

  • Australia Post Express Post is our preferred and primary shipping method.
  • Australia Post Standard Post may be used where selected or appropriate.
  • All shipments include tracking.

We do not use Aramex for shipping.

Big & Bulky Items

Items that exceed Australia Post size or weight limits will be shipped using specialised freight carriers.

  • Big & bulky items will be clearly identified on the product page prior to purchase
  • These items may incur additional freight charges
  • Delivery timeframes vary based on size, destination, and carrier availability
  • We will contact you if additional freight costs or arrangements are required prior to dispatch

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the items in your order, shipping method selected, and delivery location.

Authority to Leave (ATL)

If Authority to Leave (ATL) is used by Australia Post or another carrier, delivery is deemed complete once the parcel is marked as delivered.

  • Campervan Builders does not cover loss, theft, or damage for parcels delivered under ATL
  • If you do not wish ATL to be used, you must contact Australia Post directly and arrange your delivery preferences before placing your order
  • Requests to disable ATL after dispatch cannot be guaranteed

Shipping Locations

  • We ship Australia-wide only
  • All stock is dispatched from within Australia
  • International shipping is available, please contact us if having issues.

Order Tracking

  • Once your order is dispatched, you will receive a confirmation email with tracking details
  • Tracking can be viewed via the carrier’s website

Shipping Issues & Delays

While we dispatch orders promptly, delivery delays may occur due to:

  • Carrier network congestion
  • Weather events or natural disasters
  • Peak shipping periods

Campervan Builders is not responsible for delays caused by carriers or events outside our control.

Damaged or Lost Shipments

Damaged Items

If your order arrives damaged:

Lost Shipments

If tracking has not updated or delivery has not occurred:

  • Please allow 7 business days beyond the estimated delivery date before contacting us
  • We will assist by lodging an investigation with the carrier where required

Contact Us

If you have any questions about shipping, please contact us:

Email: contact@campervanbuilders.com.au